Frequently Asked Questions
Everything you need to know to keep your fitness journey on track.
How do I find the right running shoe for my foot type?
We recommend using our online Shoe Finder tool or visiting a Fit2Run location for a professional gait analysis to determine if you need neutral, stability, or motion control footwear.
What is your return policy for worn athletic gear?
We offer a 30-day satisfaction guarantee. If your gear doesn't perform to your expectations, you can return it for an exchange or store credit, even if it has been lightly used.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for runners who need their gear before an upcoming race.
Do you offer professional fitting services in-store?
Yes, our Fit Experts provide complimentary 3D foot scanning and treadmill analysis at all retail locations to ensure you get the perfect fit for your stride.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Affirm for larger equipment purchases.